The E-passport is a significant achievement in developing a digital Bangladesh. Bangladesh has brought dynamic changes in the service delivery process of the e-passport system. The study primarily focused on evaluating people’s satisfaction with E-passport Services in Bangladesh, exploring the existing scenario of E-passport Services, and analyzing to what extent the government is effectively delivering e-passport services. The study used a mixed method to collect data from 250 participants following purposive sampling. It then analyzed the data using Statistical Packages for Social Sciences (SPSS). The study revealed that most of the participants (90.21%) have the necessary knowledge of the e-passport service, and the majority (67.6%) are aware of the application process of the e-passport service. People accessed their essential information about e-passport services from social media (39.8%), family members (18.9%), and government websites (8.0%). Most of the participants (79.34%) received their passports timely, and the majority of the participants visited the passport office once (33.8%) or twice (40.8%). The study found an association between the satisfaction level and participants’ age, gender, educational qualification, and location based on the Chi-square test results. Participants reported challenges regarding the lengthy process, long queues, inadequate manpower in the passport office, and management inefficiency. Participants highlighted the difficulty of citizens with low to no literacy, which caused a significant information gap.